Newly appointed General Manager of Scolmore Middle East, Gary Hipperson, unveils the company’s dynamic roadmap for the future.
With over three decades of experience in the electrical industry, I bring a comprehensive understanding of the MEP industry dynamics across the Middle East. The manufacturing and distribution of electrical products across the region is challenging but using our established and new network of authorised distributors at Scolmore Middle East, we plan to embark on our expansion into the major projects sector. Our distributors are key to our success and as such, we will be investing heavily in training our partners in all aspects of our product offerings as well as leveraging our experience and brand quality to position Scolmore Middle East strategically in this segment, fostering innovation, sustainability, and exceptional value to ensure our success in this exciting new venture.
As we relaunch Scolmore Middle East, renowned for its British Manufacturing heritage, our strategy for maintaining competitiveness and innovation involves several key elements. Firstly, we'll prioritize research and development to enhance our existing product range and introduce new, innovative and highly competitive solutions. Secondly, we'll closely monitor market trends. Being a privately-owned, global business allows us to swiftly adapt and capitalize on emerging technologies such as smart lighting systems, wiring accessory advancement and energy management solutions.. By consistently delivering superior quality, functionality, and value, we aim to maintain Scolmore's reputation as a competitive industry leader in the major projects sector.
Dedicated specification team
The introduction of a dedicated specification team is a cornerstone of our aggressive growth plan for the region. This team will play a pivotal role in our strategy to enhance project acquisition capabilities. The specification team will consist of highly skilled professionals with deep knowledge of our products and their applications. Their primary responsibilities will include market analysis, engaging with MEP Consultants, Developers, Architects and Interior Designers, providing technical support, coordinating with our sales and distribution teams. This move will benefit our distributors and partners by streamlining the sales process, enhancing product knowledge, creating more sales opportunities, and fostering stronger relationships. In summary, the dedicated specification team will be instrumental in our growth strategy, strengthening our presence in the major project sector, and creating a more robust and collaborative network in the region.
The specification team’s efforts will be particularly centred on enhancing the market presence of Scolmore’s core product ranges, including ESP Emergency Lighting, Click Wiring Accessories, Ovia LED Lighting, and Unicrimp Cable Management products.
Fostering a culture of excellence
Cultivating a culture of excellence and innovation is central to my mission here. To achieve this, I'll implement a comprehensive approach that ensures these values permeate every facet of our organization, partnerships, and projects. Within Scolmore Middle East, we'll promote a growth mindset, encouraging continuous learning and open communication. We'll foster a culture where employees feel empowered to contribute innovative ideas and collaborate across functions. Quality will be paramount, with a commitment to rigorous standards, ongoing training, and process improvements to consistently exceed industry benchmarks. In partnerships and projects, we'll seek like-minded collaborators who share our dedication to excellence and innovation. Open dialogue and transparency will be the foundation of these relationships. As a leader, I'll set the example, promoting accountability and empowerment. I'll provide the necessary resources and support, while also maintaining high standards through regular communication and feedback.
Exceptional after-sales service
At Scolmore Middle East, we place a strong emphasis on providing exceptional after-sales service to our valued customers. We recognize that the journey doesn't end with a purchase; it's only the beginning of a lasting relationship. To enhance our after-sales service, we are implementing several key strategies. These include expanding our customer support team to ensure accessibility, offering comprehensive training programs to empower our customers and partners, actively seeking feedback for continuous improvement, and developing digital solutions for easy access to information and support. Our goal is to make our after-sales experience as seamless and valuable as the initial purchase, reaffirming our commitment to customer satisfaction and our reputation as a company that cares about our customers' success.
Aligning our sustainability goals
We are fully dedicated to contributing to sustainable development and environmental conservation in our region. We are committed to reducing our environmental footprint and aligning with global sustainability objectives. To achieve this, we have adopted a comprehensive strategy. Firstly, we are actively investing in research and development to create eco-friendly electrical and lighting solutions that prioritize energy efficiency and resource conservation. Our upcoming products adhere to stringent sustainability standards, empowering our customers to reduce their carbon emissions. Moreover, we are implementing sustainable manufacturing practices, which involve minimizing waste, conserving energy, and responsibly sourcing materials to ensure our production processes align with environmental conservation principles. Additionally, we are exploring renewable energy sources, such as solar power, to reduce our reliance on fossil fuels and lower our emissions. We are also dedicated to waste reduction initiatives to minimize landfill waste and promote recycling within our operations. Furthermore, we plan to engage with local communities through education and awareness programs, fostering responsible energy use and environmental preservation. Lastly, we are actively seeking certifications and compliance with international sustainability standards, demonstrating our steadfast commitment to environmental responsibility. Our upcoming projects and initiatives are in line with global sustainability goals, reinforcing our role in building a more sustainable and environmentally conscious future in the region.